Clearing your cache and cookies is the next best step, as cookie-related issues are some of the most common causes of account looping and website issues.However, this usually points to extensions, cookies, or other saved data issues, if it works. Logging in using Incognito/Private browser modes on the browser of your choice may help bypass issues immediately so that you can access your account.These issues can usually be resolved by following the steps below: If you are experiencing an issue where you log into your account, only to be asked to log back in immediately after, and this process repeats, you are likely experiencing a login loop! Sometimes this will also result in a "page already claimed" error if you are attempting to access a download page that requires you to be logged in. This will ensure a swifter resolution & less time spent regaining access to your account!įor assistance with locating your Transaction ID, please see this support article. ![]() If you must contact a Ninja using a different email from the one associated with your account, please provide two or more Humble transaction IDs from your account. If this issue continues, we recommend using an email address with a different provider to make purchases on Humble Bundle.ģ. Unfortunately, the issue is that Microsoft's servers are discarding messages before they can be delivered, and Humble can't affect the situation other than let Microsoft know about the problem. *Note: We've noticed that email addresses that use Microsoft as the email provider (including Hotmail) tend to have more trouble receiving emails than other providers such as Gmail. If you cannot receive the email containing your password reset link, please check all spam and other folders on your email account, as the email may have been filtered from your primary inbox. This link will help you to reset your password so that you may log in securely! Ģ. Before contacting the Support Ninjas, we urge all customers to try the password reset link. If you forget your password and are unable to log into your account, there are several steps you can take:ġ.
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